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Case Study Guarding UK

Guarding UK is one of the largest security firms in the UK. They specialise in providing security personnel and mobile patrolling services to their clients, such as Wembley Stadium and the CoOp.

IT Support Brief

Guarding UK enlisted the help of Appiam initially on an adhoc basis to solve an urgent issue with one of their layer 2 managed switches and Exchange server. We were able to respond to the issue quickly and had them back up and running in a short time. Impressed with our abilities they requested that they would like to have their IT system overhauled and enlisted us in a consultancy capacity. We met with the senior managers and begun to assess their needs. Part of this assessment required us to undertake a full IT network audit that would allow us to determine what needed to be replaced/ upgraded and what could be utilised in any new network. Based on this we were able to provide them with a comprehensive proposal. Their requests where:

»  A 24 hour support helpdesk based in the UK with friendly and qualified staff
»  Replacement of PC’s and peripherals
»  Offsite backup and disaster recovery
»  Upgrading Exchange from 2003 to 2007
»  Changing their memory hungry anti-virus solution to a more efficient application
»  Update the backend CMS of their website
 

IT Support Contracts

After discussing requirements, we supplied Guarding UK with an unlimited remote support contract.  This means wherever their staff are in the world, they can call us with any IT issue.  We also supplied an immediate telephone SLA to guarantee an Engineer would answer their phone call rather than an automated system or call back process.  Now, 12 months later Guarding have noticed an increase in staff efficiency and downtime has been almost zero.  This was mainly due to our proactive monitoring software installed on each of their servers, informing us of potential issues before they knew about them.

 

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